Contact Us
Get in touch to discuss your event and receive a custom proposal
Send Us a Message
Fill out the form below and we'll respond within 24 hours.
Contact Information
info@uniqueeostudio.world
Phone
Address
45 George Street
Sydney NSW 2000
Australia
Frequently Asked Questions
What is the typical lead time for bookings?
We recommend booking at least 2-4 weeks in advance for standard packages. Custom installations may require 4-6 weeks. Rush orders are available with additional fees.
Do you require a deposit?
Yes, we require a 50% deposit to secure your booking, with the remaining balance due one week before your event date. This ensures we can begin production and reserve your installation date.
Do you offer site visits?
Yes, we offer complimentary site visits for events with packages over $1,500. For smaller events, we can discuss venue details via phone or video call. Site visits help us understand spatial constraints and lighting conditions.
What happens if I need to cancel or reschedule?
Rescheduling is available up to 2 weeks before your event date at no additional charge. Cancellations more than 4 weeks in advance receive a full refund minus a 10% processing fee. Please see our Return Policy for complete details.
Response Time
We understand the importance of timely communication. Our team responds to all inquiries within 24 hours during business days.
- ✓ Email responses within 24 hours
- ✓ Phone support during business hours
- ✓ Emergency contact available
Why Contact Us
Get personalized service and expert advice
Expert Advice
Professional guidance for your event
Custom Quotes
Tailored pricing for your needs
Personal Service
Dedicated support throughout
Business Hours
We're here to help you plan your perfect event
Location
Visit our office or we can come to you
Office Location
45 George Street
Sydney NSW 2000
Australia
Service Area
Greater Sydney
Blue Mountains
Central Coast